The Electricity Company of Ghana (ECG) has explained that recent increases in electricity bills are influenced by several factors, including approved tariff adjustments, customer usage patterns, inefficient household appliances, and in some cases, faulty wiring in homes.
According to Dr. Charles Nii Ayiku Ayiku, General Manager of External Communications at ECG, the company does not determine tariffs but rather implements those sanctioned by the Public Utilities Regulatory Commission (PURC).
“ECG does not fix tariffs. The PURC approves them, and we only apply charges based on consumption, which cover energy use, streetlight levies, and service fees,” he said.
Dr. Ayiku noted that energy-intensive appliances such as refrigerators, air conditioners, and water heaters are among the main drivers of high bills. He also warned about “vampire loads” — the power consumed by devices like televisions, gaming consoles, and phone chargers that continue to draw electricity even when on standby.
“Many times, we blame the meters, but our habits play a role. Leaving appliances plugged in, ironing in small batches, or using outdated devices increases consumption,” he added.
He further pointed out that poor household wiring, aged cables, and weak earthing systems not only inflate consumption but also pose safety risks. Homes that are over 20 years old, he advised, should undergo professional inspections and upgrades by certified electricians accredited by the Energy Commission.
On customer complaints regarding fast-running or faulty meters, Dr. Ayiku admitted that while ECG meters are calibrated, technical faults occasionally occur. He assured that such cases are investigated promptly and defective meters are replaced.
Addressing meter shortages in some districts, he acknowledged the challenge but stressed that ECG always makes alternative arrangements to meet demand. He also cautioned the public against dealing with unauthorised individuals or fraudsters posing as ECG staff, noting that some employees found guilty of misconduct have already faced disciplinary action.
Dr. Ayiku encouraged customers to use only official ECG channels when applying for services or purchasing meters. These include ECG district offices, the ECG Power App, and official platforms such as www.ecg.com.gh or @ECGGhOfficial on social media.
He concluded by urging households to embrace energy-efficient practices, maintain safe electrical installations, and engage directly with ECG through approved avenues to help better manage electricity costs.