The Electricity Company of Ghana (ECG) has issued a strong warning to customers about fraudulent mobile money schemes targeting applicants for meters and other services.
Speaking at a media briefing in Accra on Monday, September 8, 2025, ECG’s General Manager, Ing. George Amoah, revealed that fraudsters have been duping unsuspecting customers by posing as company officials and demanding payments via mobile money.
He stressed that ECG does not operate any mobile money account, urging customers to ignore anyone requesting payment through such channels.
“They reach out via social media or phone calls, pretending to be District Managers, accountants, or Technical Officers. They then instruct customers to send money for services like meter installation, replacement, or debt cancellation,” Ing. Amoah explained.
Victims Across Multiple Districts
The company has recorded cases in Adum, Kokoben, Suame, Danyame, Abuakwa, and Ahinsan districts, with fraudsters using numbers such as 0531807230, 0508790801, 0543803302, and 0532752541.
In one instance, a customer applying for a meter was asked to pay GH¢900, followed by an additional GH¢500 to the number 0508058638. The scammers stopped answering calls after receiving the money. In another case at Breman, an elderly man lost GH¢2,000 to similar fraudsters.
ECG says it is collaborating with security agencies to track and arrest the culprits.
Official Channels for Payment
Ing. Amoah outlined the legitimate application process for meters:
• Customers must first complete wiring with certified electricians.
• Submit the relevant forms to an ECG office.
• Pay a GH¢100 registration fee.
Once processed, applicants receive an SMS with a unique code and a payment quotation, which can be settled directly through the ECG PowerApp or via shortcode *226#—both free of mobile money charges.
He also clarified that replacing faulty meters is free of charge and advised customers never to pay anyone who demands money for that service.
Enough Meters Available
Responding to public concerns, ECG dismissed reports of meter shortages. Under its Loss Reduction Project, the company says it has secured adequate stock to meet demand and is actively replacing faulty meters to boost service delivery.
